Privacy Policy

This Privacy Policy explains how HauteCheck ("we," "our," or "us") collects, uses, stores, and protects your personal data when you use our mobile app, website, or services. By using HauteCheck, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and payment information.
• Authentication Data: Uploaded images for verification, device identifiers, and usage logs.
• Technical Data: IP address, device type, browser type, operating system, and crash data.
• SMS Opt-In: Phone number and preferences when opting into SMS notifications.

2. How We Use Your Information

We use your data to:

• Provide and improve our AI-based authentication services.
• Send updates, alerts, and support messages via SMS or email (with your consent).
• Maintain secure login and user account functionality.
• Improve and train our AI models using anonymized image data.
• Respond to user inquiries and support requests.

3. How We Protect Your Data

We use encryption, secure servers, access controls, and anonymization to protect your personal and image data. Only authorized personnel have access to this data, and we regularly review our security practices to stay compliant with industry standards.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with third parties only in the following cases:

• With service providers (e.g., Stripe for payments) under strict confidentiality agreements.
• When required by law or government authorities.
• In connection with a business transfer, such as a merger or acquisition.

5. Data Retention

We retain personal data only as long as necessary to provide our services and fulfill legal obligations. Uploaded images may be anonymized and stored in aggregate to enhance future AI model performance.

Uploaded images are retained for a maximum of 365 days, after which they are automatically deleted from our servers unless required for legal compliance or ongoing service requests. This policy helps us minimize storage costs and maintain data privacy.

6. Your Rights

You may request to:

• Access or correct your personal data.
• Delete your account or uploaded data.
• Withdraw consent to SMS messages or data usage.

To exercise your rights, contact us at info@hautecheck.com.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

8. Cookies and Analytics

We may use cookies and third-party analytics tools (e.g., Google Analytics, Firebase) to understand how users interact with our platform. You can disable cookies in your browser settings, but this may affect service functionality.

9. SMS Messaging and Communication

If you opt in to receive SMS communications, we will use your number only for service-related and promotional messages. Message frequency is limited, and you can opt out at any time by replying “STOP.” Carrier rates may apply. See our SMS Terms in our Terms & Conditions.

10. Changes to This Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify users via app alerts or email. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Email: info@hautecheck.com

Last updated: May 2025